Support
Found a bug, have a question or want to suggest a feature? Email [email protected], or open the app and go to Settings → Have some feedback? Contact me. Messages sent from the app include your app and iOS version, which helps track down problems faster.
Finding duplicates
How does the app decide two contacts are duplicates?
Similar Names groups contacts saved under exactly the same name, ignoring capital letters. Matching Numbers groups contacts whose main phone number is the same. Secondary numbers, like a shared home or office line, aren't used, so family members who share a landline aren't flagged.
A duplicate isn't showing up. Why?
Pull down to refresh the list. If the two contacts are saved under different names (for example “Alex Morgan” and “Alex M.”) and have different main phone numbers, neither check will group them. You can still delete the extra one from Delete Multiple Contacts.
The app says it can't see my contacts.
Contacts Cleaner needs access to your contacts to work. Open the iPhone Settings app, go to Apps → Clean Contacts → Contacts (the name under the app's icon on your Home Screen) and choose Full Access. With limited access the app only sees the contacts you picked.
Merging and deleting
What happens when I merge contacts?
The app creates one contact that keeps every name part, phone number, email, address, birthday, related person, social profile and photo from the group, then removes the old copies. You can preview the merged contact before you confirm.
Can I undo a merge or a delete?
Not directly, which is why we recommend creating a backup first. If you have a backup, open it under Restore From Backup and restore the contacts you need.
Will changes show up on my other devices?
Yes, if your contacts sync with iCloud, Google or another account. The app changes contacts in the iPhone Contacts app, and your account syncs them like any other edit.
Backups
Where are my backups saved?
In the app's own storage on your iPhone, as vCard (.vcf) files. They're included in your iPhone's iCloud or computer backup. To keep a copy somewhere else, use Share Backup to save it to Files, AirDrop it or email it to yourself.
Will restoring create new duplicates?
No. Contacts that are already in your address book with the same name, numbers and emails are skipped when you restore.
Can I open a backup on another phone or computer?
Yes. vCard is the standard contacts format, so the Contacts app on Mac, Gmail, Outlook and Android can all import it.
Purchases
What's included without buying Pro?
Finding duplicates and incomplete contacts, creating and sharing backups, and 3 merges or deletes done one group or contact at a time.
What does Pro unlock?
Unlimited merging and deleting, Merge All, deleting many contacts at once, and restoring contacts from a backup. Pro is a one-time purchase, not a subscription.
I bought Pro but the app is asking me to buy it again.
Make sure you're signed in with the same Apple Account you bought it with, then tap Restore at the top of Settings or Already purchased? Restore on the upgrade screen.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.